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A case study on occupational stressors and effective stress management interventions from a call center perspective

This case study explores the realities of work stress in the Nigerian call center context and employees' views on how effective stress management practices can improve workplace well-being.A total of 30 participants (20 call center agents and 10 team managers) employed in two different call centers took part in the study.Semi-structured interviews were conducted about the impact of call center working conditions on employee well-being while thematic content analysis was used to analyze the data.The findings unveiled various interpretations of how participants perceived call center stressors an…

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Source	OpenAlex research
Collection	International records
Kind	Document
Publisher	International Journal of Research Studies in Management
Date	2016-01-01
Type	article
Details	openalex authorships.countries:NG,primary topic.subfield.id:3320\|3321\|3308\|1202\|3303\|3312\|2002\|2000\|2003 + local /\bnige
Found at	https://doi.org/10.5861/ijrsm.2016.1394
Archived copy	Look it up in the Wayback Machine
Record ID	`openalex:W2275620263`

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A case study on occupational stressors and effective stress management interventions from a call center perspective. OpenAlex research, 2016. Vero Archive, record openalex:W2275620263.