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Security Challenges for the Hotel Industry: Implications for Selected Hotels in Owerri, Nigeria

This study investigates the security challenges of ten selected hotels in the metropolis of Owerri, Nigeria, and the effect on guest loyalty.A survey was conducted on 154 respondents using a structured instrument to elicit responses regarding the various physical, personnel, and system security aspects of the hotel industry.Relationships between the consequent variables were determined using the Pearson correlation coefficient.The result indicated a weak positive correlation (r 2 = 0.270) between security conditions and guest patronage (p ≤ 0.01) while a weak positive correlation (r 2 = 0.086)…

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    from http://www.hippocampus.si/ISSN/2335-4194/12.193-205.pdf