International records / OpenAlex research

Influence of Inadequate Claims Resolution on Policyholders Trust in Insurance Services in Plateau State

Protection of policyholders' trust is one of the core values of insurance industry in Nigeria. One of the livewires of any insurance industry is the policyholders trust and when this is tampered with through inadequate claims resolution, both the policyholders and policymakers suffer major setbacks. The study examines the influence of inadequate claims resolution on policyholders trust in insurance services in Plateau State. The study made use of a descriptive survey design and out of the 384 copies of the questionnaire administered to the respondents, 200 of them were returned. The study empl…