International records / OpenAlex research

E-Governance and Efficiency in Public Service Delivery in Edo State

E-governance had emerged as a critical reform tool in developing countries, aimed at enhancing efficiency, transparency, and accountability in public service delivery. Despite its growing adoption across Nigeria, limited empirical studies had examined its effectiveness and challenges in specific state environments. This paper therefore aimed to assess the role of e-governance in improving public service delivery in Edo State, Nigeria. Guided by the Technology Acceptance Model (TAM) and Institutional Theory, the paper relied on qualitative approach to data gathering and used descriptive analysi…