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E-Governance Reforms and Service Delivery Efficiency in Sub-National Revenue Administration: Evidence from Kogi State, Nigeria

This study examines the effect of e-governance reforms on service delivery efficiency in sub-national revenue administration, with empirical evidence from the Kogi State Board of Internal Revenue (KG-BIR), Nigeria, covering the period 2019–2024. Anchored on the Technology Acceptance Model and New Public Management theory, the study adopts a descriptive case study design supported by mixed methods. Primary data were obtained through structured questionnaires administered to KG-BIR staff and registered taxpayers, complemented by semi-structured interviews with senior revenue officials and ICT co…

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Source	OpenAlex research
Collection	International records
Kind	Document
Publisher	International Journal of Research and Innovation in Social Science
Date	2026-01-01
Type	article
Details	openalex authorships.countries:NG,primary topic.subfield.id:3320\|3321\|3308\|1202\|3303\|3312\|2002\|2000\|2003 + local /\bnige
Found at	https://doi.org/10.47772/ijriss.2025.91200225
Archived copy	Look it up in the Wayback Machine
Record ID	`openalex:W7124150610`

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E-Governance Reforms and Service Delivery Efficiency in Sub-National Revenue Administration: Evidence from Kogi State, Nigeria. OpenAlex research, 2026. Vero Archive, record openalex:W7124150610.