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Assessing The Effectiveness and Sustainability of Emergency Communication Centres in Disaster Management in Abuja, Nigeria

Emergency Communication Centres (ECCs) play a critical role in disaster management by serving as the first point of contact between households and emergency response agencies. This study assesses the effectiveness and sustainability of Emergency Communication Centres in disaster management in Abuja, Nigeria, with a specific focus on operational performance and household satisfaction. A quantitative cross-sectional survey design was adopted, and data were collected from 384 households across Abuja Municipal Area Council using structured questionnaires. Descriptive statistics were employed to ev…

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