International records / OpenAlex research

Impact of Conflict Management on Employee Performance in Nigerian Revenue Service

Conflict is an inevitable feature of large-scale, rule-intensive administrative environments such as tax authorities, where multiple organizational units must navigate complex regulatory frameworks under stringent accountability and sanctioning regimes. Within the Nigerian Federal Inland Revenue Service (FIRS), ineffective management of intra-organizational disagreements has been shown to prolong case processing cycles, escalate operational rework, and diminish overall system throughput. This study investigates the relationship between three distinct conflict management strategies—negotiation,…