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Claims Settlement Efficiency, Cost Management and Profitability Nexus in the Selected Listed Insurers: Evidence from Nigeria

Efficiency in claims settlement is a critical operational skill in the insurance industry, impacting customer satisfaction, claims handling, trust and confidence, and the financial well-being of insurance providers. The Nigerian insurance industry is still plagued by issues of slow claims processing, low insurance penetration and low public trust despite its relevance. This study focuses on the impact of claims settlement efficiency on cost management and financial performance of some selected Nigerian insurance companies. In particular, it focuses on the relationship between claims settlement…

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