International records / OpenAlex research

Strategic Innovation and Process Optimisation of Banking System in Selected Deposit Money Banks in Lagos, Nigeria

Despite significant technological investments and reforms, deposit money banks in Nigeria continue to experience operational inefficiencies such as delays in service delivery, human errors, and weak integration of digital systems, while managerial efforts to address these challenges and achieve sustained process optimisation have largely proven inadequate and insufficient. This study, therefore, examined the effect of strategic innovation on process optimisation in selected deposit money banks in Lagos State, Nigeria. The study was underpinned by Innovation Diffusion Theory and Resource-Based …