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Assessment of E-Government Service Delivery and its Impact on Organizational Performance: Evidence from the Nigeria Immigration Service, Adamawa State Command

This study examined the assessment of e-government service delivery and its impact on organizational performance in the Nigeria Immigration Service, Adamawa State Command. The study was motivated by the increasing adoption of information and communication technology (ICT) in public sector administration aimed at improving efficiency, transparency, accountability, and quality of service delivery. Specifically, the study investigated the extent of e-government implementation, its effect on organizational efficiency and customer satisfaction, as well as the challenges affecting its effective oper…

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    SHA-256 d51bd86d1c361cb73bd74e8f8e6d83aa90fa5152ad2cb0b8e520df04a6745f86
    from https://iiardjournals.org/get/JPASWR/VOL. 11 NO. 5 2026/ASSESSMENT OF E-GOVERNMENT SERVICE 130-144.pdf