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EVALUATING THE ROLE OF NO-CODE WEB PLATFORMS AND MESSAGING APIS IN THE DIGITAL TRANSFORMATION OF LOCAL TRAVEL AGENCIES IN NIGERIA

Digital transformation is reshaping small and micro enterprises in Nigeria, and the travel agency sector, reliant on face-to-face bookings, phone calls, and manual itinerary preparation, is no exception. This paper reviews the potential of no-code web platforms and messaging Application Programming Interfaces (APIs) as acceptable tools for driving digital transformation among local Nigerian travel agencies, most of which operate as micro or small enterprises with limited technical or financial capabilities. Drawing on a synthesis of 10 studies spanning digital market adoption, technology diffu…

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