International records / OpenAlex research

Civil Service Reforms and Service Delivery in Rivers State, 2015 – 2025

This study examined the impact of civil service reforms on service delivery in the Rivers State Civil Service, Nigeria, between 2015 and 2025, with a focus on bureaucratic impediments and factors enhancing reform effectiveness. The study was guided by Max Weber’s Bureaucratic Theory, which emphasizes structured hierarchy, rules, and rational-legal authority as foundations for organizational efficiency and effective policy implementation. The study adopted a descriptive survey research design and a mixed-method approach, combining structured questionnaires and semi-structured interviews to coll…