International records / OpenAlex research

Impact of e-government determinants on public service delivery: the moderating role of training in Kaduna State, Nigeria

Despite increasing investments in e-government systems in Nigeria, public service delivery remains uneven, particularly at the sub-national level, due to challenges related to utilization, capacity, and institutional readiness. In Kaduna State, the persistence of bureaucratic inefficiencies alongside digital reforms raised critical questions about the factors that influence effective e-government use and its ability to improve service delivery. This study examined the determinant factors of e-government utilization and their effect on effective public service delivery in Kaduna State using the…