International records / OpenAlex research

An examination of the legal and institutional frameworks for consumer protection in Nigeria: A case study of the deregulated electricity sector

Recently, the Nigerian electric utility lost its public service character following its deregulation. The electricity sector deregulation was executed despite bad consumers‘ experience in the earlier deregulated sectors on service quality, complaints handling and others. Adopting a socio-legal research method, this thesis critically examines the legal and institutional frameworks for consumers‘ protection in the Nigerian deregulated electricity sector. The thesis was motivated by the state of the extant laws and the institutional arrangements for consumer protection; the lingering regulatory f…